Verify Account - Connection Error
Posted 27 March 2012 - 09:10 PM
How do I fix this? Can you list a variety of things to do because I want to know what to tackle next time I see him and his computer to rectify it ASAP. Note he took down his firewall and it still didn't work... appreciate all help, thanks!
Posted 28 March 2012 - 02:52 PM
Also: is Internet Explorer correctly installed?
Posted 28 March 2012 - 05:55 PM
Posted 01 April 2012 - 02:30 AM
That is certainly not the case.
If he is using Windows 7 or Windows Vista, I would advise running YVD with Adminastrative Privledges (right-click > "Run As..." or "Run as Adminastrator").
If that doesn't work, I would try disabling any Firewall and Anti-Virus programs he may be running (I know this may seem scary, but it's only temporary!). If it works with it all off, turn one of them on and keep the others off - use deductive reasoning to figure out which one/s are blocking YVD and add them to that/those program/s Whitelist.
Finally, I would try booting up Internet Explorer and make sure it's in working order (and double check ActiveX is enabled).
If none of the above fixes your problem, please answer the following questions;
1) What Operating System is the user using?
2) What type of network are they connected to? (Home, public, hotspot, landline, wifi, 3/4g, etc)
3) Where does he have YVD installed?
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